Defining reputation management may be a bit of a wild-goose chase. In the world of online reputation management (or “ORM”), public relations, SEO, and digital marketing all work together to create a positive online image for your brand.
When it comes to online reputation management, it doesn’t matter whether you’re a corporation, an individual or an organization.
Like your personal brand, every part of managing your online reputation is composed of a multitude of components.
Why maintaining a spotless online reputation is so crucial?
Customer loyalty is built on mutual respect Responding to both positive and negative comments about your business on social media shows clients that you care about what they have to say and that you are listening. Of course, hearing nice words is something we’d all want to experience, and expressing our gratitude for them is a lot easier.
In the long term, it is possible that negative feedback is beneficial to a company. Listen to what your customers have to say and fix any issues they may have.
Bret Talley warns that ignoring criticism on social media might result in a social media meltdown. Responding to both positive and negative comments can enhance your relationship with your customers.
The process of increasing the number of people that visit your website
In particular, if it originates from reputable sources, any positive news or viewpoint may become viral in an instant. An online reputation management tool may help you find a high-ranking news outlet that is promoting your service.
It’s possible that this is what’s behind any recent spikes in organic traffic. This might help you get even more traction.
Make sure to spread the word about a positive review or mention of your firm across all of your web channels. A well implemented version might increase conversion rates.
Retaining top talent
In addition to boosting revenue, having a positive online image might attract potential employees. Since the battle for top talent is so fierce, a firm with a great reputation may be able to recruit the best and brightest.
A crisis is less likely now that the risks have been reduced
Companies who take the effort to cultivate and maintain a good online reputation are better prepared in the case of a catastrophe. An ORM solution that alerts them when their brand or logo is referenced in a crisis is even better.
Reputation Management in the Digital Age
